If someone is criticizing someone else, be happy to say it.

"Ah, you have entered the problem-solving phase."

Andy Grove, through High Output Management, says that if someone is blaming others, they have gone beyond the stage of ignoring or denying the problem to the stage of recognizing and understanding it, so they immediately accept responsibility and find a solution.

Therefore, it is much more important for managers to view situations where team members are blaming others as encouraging, and to elevate the problem to the realm of awareness by providing appropriate evidence when ignoring and denying the problem, which is the previous step.