If someone is criticizing someone else, be happy to say it.

If someone is criticizing someone else, be happy to say it. “Ah, now we’re in the problem-solving phase.”

Andy Grove says in 'High Output Management' that if someone is blaming others, they have moved beyond ignoring or denying the problem to understanding the problem. Only through this process can responsibility be acknowledged and a solution found.

Therefore, it is important for managers to view situations in which team members are blaming others as encouraging, and to raise the problem to the realm of awareness by presenting appropriate grounds at the previous stage of ignoring and denying the problem.